Mount Moss · Legal
Privacy Policy
How we collect, use, and protect your personal information — in line with GDPR.
Your privacy is very important to us. The following outlines our privacy policy and how we collect, use, communicate, disclose, and make use of personal information.
- Before or at the time of collecting personal information, we identify the purposes for which information is being collected.
- We collect and use personal information solely to fulfill those purposes, unless we obtain consent or are required by law.
- We retain personal information only as long as necessary for those purposes.
- We collect personal information by lawful and fair means and, where appropriate, with knowledge or consent.
- We protect personal information with reasonable safeguards against loss, theft, and unauthorized access.
- We keep our policies aligned with the latest legislation, including GDPR.
Personal information
We do not collect personal information unless it is necessary. When ordering or registering on our site, we may collect:
- Information submitted in forms — name, email, mailing address, contact number
- Records of correspondence if you contact us
- Details of transactions and order fulfilment
- Details of visits to our site, including traffic data and browsing patterns
You may, however, visit our site anonymously.
Information we collect may be used to:
- Personalise your experience on our site
- Improve our website and offerings
- Measure the effectiveness of advertising
- Improve customer service and support
- Process transactions and deliver your goods
- Administer contests, promotions, or surveys
If you have given consent, we may contact you by email or post about products or offers that may interest you. Data is used for the purpose stated at collection — order fulfilment, unforeseen issues, or newsletters if you opted in. Every communication offers an option to remove your data from our database.
Protection
We implement security measures to maintain the safety of your personal information when you place an order or access your information.
We use a secure server. Sensitive payment information is transmitted via SSL technology and encrypted in our payment gateway provider’s database, accessible only to authorised personnel required to keep information confidential.
Cookies
Cookies are small files transferred to your device through your browser that help our systems recognise your browser and remember certain information.
We use cookies to remember items in your shopping cart, save preferences, keep track of advertisements, and compile aggregate data about site traffic so we can improve your experience.
You can choose to have your browser warn you when cookies are sent, or turn cookies off. Like most websites, some services may not function properly without cookies — but you can still place orders by telephone.
This website uses cookies from third parties including:
- Google — ad serving; users may opt out via Google’s ad and content network privacy policy
- Google Analytics — depersonalised interaction data to improve the site
- Google AdWords — conversion tracking for paid search (not personally identifiable)
Sharing & retention
We do not sell or transfer your personally identifiable information to outside parties, except trusted partners who assist in operating our website, conducting business, or servicing you — or when required to comply with law, enforce policies, or protect rights and safety.
We may retain customer personal data for legal, audit, and compliance purposes for as long as applicable laws require, processing it only as necessary for those purposes.
By using our site, you consent to this privacy policy. If we change our policy, we will post updates on this page.