Shipping & Returns

Shipping

Due to the fragile nature of terrariums, we currently don’t support terrarium shipping for Attica or any other region in Greece. However, please contact us to discuss the options.

All terrarium orders can be collected from our studio at Evrytanias 56, Ampelokipoi, 11523, Athens. If we have the terrarium you ordered in stock, you can pick it up within 2–3 working days.

All other items — including DIY kits, plants, tools, and accessories — can be shipped within Greece & Europe. Estimated delivery cost is €5–€10, within 2–5 working days.

Terrarium refund & replanting policy

We always try to make our terrariums in the best way possible. When purchasing a terrarium from us, we ask that you familiarize yourself with our returns and replanting policy should you need to get in touch regarding your terrarium in the future.

Before our terrariums are ready for sale we keep them for two weeks to ensure plants have settled in their new closed environment.

However, if your terrarium is looking poor and the plants are suffering within 30 days of purchase or delivery from us, we will happily replant your terrarium for you free of charge, providing all care instructions have been followed. We can either collect your terrarium or you can bring it to our studio.

After the 30-day free-returns window has passed, we will not be able to cover the costs of shipping or replanting your terrarium. After this point we can replant your terrarium for you, but will charge a small fee and kindly ask you to drop off or collect your terrarium from our store for free.

All our terrariums are bespoke and made with attention, expertise, love and care. Each one is unique, so there are small variations between every terrarium we make. We ask all our customers to understand the slight variable nature of our terrariums and that we are not able to change the design of a terrarium for free subsequent to purchase or delivery. If you would like us to change or add plants to your terrarium for purely aesthetic reasons only, then you will be required to cover a redesign and replanting fee. You will also need to cover delivery or collection of your terrarium from our store.