We always try to make our terrariums in the best way possible. When purchasing a terrarium from us, we ask that you familiarize yourself with our returns and replanting policy should you need to get in touch regarding your terrarium in the future.

Before our terrariums are ready for sale we keep them for two weeks to ensure plants have settled in their new closed environment.

However, if your terrarium is looking poor and the plants are suffering within 30 days of purchase/delivery from us we will happily replant your terrarium for you free of charge, providing all care instructions have been followed. We can either collect your terrarium or you can bring it in our studio.

After the 30 day free-returns window has passed, we will not be able to cover the costs of shipping or replanting your terrarium. After this point we can replant your terrarium for you, but will charge a small fee and kindly ask you to drop off/ collect your terrarium from our store for free.

All our terrariums are bespoke and made with attention, expertise, love and care. Each one is unique, so there are small variations between each and every terrarium we make. We ask all our customers to understand the slight variable nature of our terrariums and that we are not able to change the design of a terrarium for free subsequent to purchase/delivery. If you would like us to change or add plants to your terrarium for purely aesthetic reasons only, then you will be required to cover a redesign and re-planting fee. You will also need to cover delivery/ collection of your terrarium from our store.